How does OneSim VoIP work when the call is received?
When someone dials your OneSim VoIP enabled Personal Extra Number (PEN), the system will first check if your OneSimCard phone is registered with the OneSim VoIP app on a Wi-Fi network. If it is registered, the call will be sent using VoIP. If the OneSim VoIP app is not running or it is not registered on a Wi-Fi network, then the call will be sent using the standard OneSimCard roaming network and charged our standard roaming rates.Do I need to have a OneSimCard SIM card installed in my phone to use OneSim VoIP?
No. OneSimCard SIM is not required to be installed in the phone for OneSim VoIP to be used. However, you do need to have OneSimCard account with a VoIP capable PEN.Can I move balances from one SIM card to another?
We allow moving balances from one SIM card to another in the following cases:
How should I send an SMSÂ to get charged only 15 cents per text message?
There are two ways for SMS message to be sent:
Bear in mind that sending SMS messages to the abbreviated special SMS destinations like voting, music downloads, etc. will cost you $9.00 per message.
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This does not apply to DataMax SIM cards.
Is there an eSIM App for Apple iOS and Android devices?
Yes. The 1Sim eSIM app is available at:Can I use OneSimCard service if my phone is locked?
Yes. There are a few options available if your phone is locked to the carrier that sold you the phone.
      http://www.onesimcard.com/international-cell-phones/
You can purchase a MI-FI device with aOneSimCard SIM card (Universal, Expedition or DataMax physical SIM card) at http://www.onesimcard.com/international-cell-phones/. The Mi-Fi device will provide your locked Android or iPhone with mobile data over Wi-Fi connection that you can use on your phone for Voice and Texts using SIM VOIP app, as well as data for web browsing, email, GPS navigation, etc.How long will it take for my OneSimCard to be delivered?
Your order will be shipped the next business day.
We offer several delivery options for shipments to the USA:
Your order should arrive in 1-5 business days,Tracking is available for US deliveries. It is not available for international deliveries.
Next day delivery to most locations in the USA
1-2 business days
For orders shipped outside of USA:
You will get more detailed information about the delivery to your destination when you start placing your order.
Any eSIM order does not require any shipping so this is a great way to avoid shipping costs and time. Just download and go!
When my order will be shipped?
Sim card orders placed during business hours will be shipped the next business day. The only exceptions are phones that are out of stock. In this case you will be notified about delayed shipping during the purchase.
Will my order require a signature upon delivery?
Yes, please assume that your order will require a signature if it contains a cell phone.
When does a Personal Extra Number (PEN) subscription start?
New SIM card orders with PENs
Your monthly, quarterly, bi-annual or annual subscription to a Personal Extra Number starts the moment your order has been shipped. If you do not need your Extra Number to be active right away, you can always wait and order an Extra Number later at any time by logging into your account.
eSIM orders on onesimcard.com do not require shipping.
PENs added to existing SIM cards
These PEN subscriptions are activated right after the order has been processed. The activation is virtuallyinstant, unless your PEN order requires additional documents for verification. Please see the local number information page for the list of any additional document requirements by country.
Free Trial PENs
Many SIM cards come with Free Trial PENs that are inactive by default. You can activate Free trial PENs at any time from your account.
BANK SMS Verification PEN
The SMS Verification PEN is the only PEN that can be used without a SIM card. These PENs are activated instantly if ordered on their own or added to an existing active SIM card.
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